Effective Date: August 8, 2025
By using our services, you agree to this Privacy Policy.
1. Overview
Vocant LLC (“Vocant,” “we,” “our,” or “us”) is committed to protecting your privacy across our website, API, and applications.
2. Information We Collect
- Account Information: Email address and login credentials.
- Transcription Data: Audio, video, or text you upload for processing, and resulting transcripts.
- Usage Information: IP address, browser/device details, and activity logs for security and performance.
- Billing Information: Processed and stored securely by Stripe; Vocant does not store full payment card details.
3. How We Use Your Information
- Provide and maintain our transcription services.
- Improve accuracy, performance, and reliability.
- Communicate about your account, support, and service updates.
- Ensure security, prevent abuse/fraud, and comply with legal obligations.
We do not sell or rent your personal information.
4. Data Deletion & Retention
- When you delete your account or a file, it becomes immediately inaccessible from our systems.
- Encrypted backups may retain the data for a limited period in accordance with our SOC 2–aligned internal retention policies.
- Customer-specific agreements may specify different retention requirements.
5. Legal Requests
We disclose personal data only when required by law (e.g., valid court orders, subpoenas) or to protect our rights. Where legally permissible, we will notify affected users before disclosure.
6. Data Hosting & International Use
Our services are hosted exclusively in the United States. If you access our services from outside the U.S., you acknowledge and agree that your data will be transferred to and stored in the United States and will be subject to U.S. law, which may differ from the laws of your jurisdiction.
7. Cookies & Analytics
We use cookies and similar technologies to maintain secure sessions, improve performance, and analyze usage. You can disable cookies in your browser, but some features may not function properly.
8. Children’s Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children. If we learn a child has provided personal information, we will delete it promptly.
9. Third-Party Services
- Cloudflare – Hosting & network security
- Stripe – Payment processing
- Supabase – Database & authentication
- Vercel – Web application hosting
These providers process data in accordance with their own privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy questions or requests, contact support@vocant.ai.