FAQ
Common questions,
honest answers.
Everything you need to know about Vocant's transcription, privacy, compliance, and API.
Privacy & Trust
Your data, your rules.
Audio and video files are processed in-memory on Vocant's self-hosted servers and immediately purged from the processing environment when transcription completes. Your resulting transcript is stored in your account until you delete it or close your account. Raw audio is never included in system backups — so there's no residual copy anywhere in our infrastructure once the source is purged.
No. Vocant does not use customer-submitted audio, transcripts, or other customer content to train generalized AI or machine learning models unless a customer expressly agrees in writing. Enterprise fine-tuning is always opt-in, isolated to your organization, and contractually governed.
Vocant is HIPAA BAA-ready. Business Associate Agreements are available on Enterprise plans. Healthcare and legal-specific AI models are also available on Enterprise. For regulated workflows, we recommend reviewing our privacy policy and contacting sales.
TLS 1.2+ encrypts data in transit. AES-256 encrypts data at rest. Staff access to your content is restricted and subject to documented escalation procedures — it's not available by default.
Capabilities
What Vocant can do.
Vocant exports as .srt, .vtt, .txt, and .docx — all with speaker labels and timestamps included. JSON is the native API response format, making it easy to feed into downstream workflows.
Yes. Vocant provides a REST API for file uploads, webhooks, and transcript retrieval. It integrates natively with automation platforms like n8n. Full documentation is available at app.vocant.ai/api-docs.html. API access is included on all plans.
Our AI is optimized for near real-time processing, so transcripts are ready when you are — without compromising accuracy.
Yes — speaker diarization identifies who said what, with word-level timestamps and confidence scores. Included on all plans.
Vocant extracts sentiment, named entities, key topics, and intent from your audio — all in a single API call. Included on all plans.
99+ languages including accented and regional variants. Enterprise fine-tuning is available for specialised vocabulary in legal, clinical, and financial domains.
Plans
Pricing questions.
5 transcriptions per day with no credit card required. All features including API access, diarization, sentiment analysis, and NLP are available on the free tier. Upgrade to Pro for 2,000 minutes/month and faster processing.
Yes. Cancel anytime, effective at the end of your current billing period. No questions asked.
Unlimited minutes, HIPAA BAA, SSO/SAML, healthcare & legal-trained models, dedicated account management, priority SLA, and optional private model fine-tuning. Contact sales@vocant.ai for details.
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