Contact Centres
Every call, transcribed.
Sentiment, speakers,
entities — in one pass.
Bulk-transcribe customer calls with sentiment analysis, escalation signals, and named entities in a single API call. Feed structured JSON directly into your QA platform, CRM, or analytics dashboard.
Sentiment Analysis
Speaker Diarization
REST API + Webhooks
Sentiment per speaker
Detect positive, negative, and neutral sentiment at the speaker level — flag escalations before they become complaints.
Bulk API processing
POST thousands of call recordings. Webhook callbacks notify your system when each transcript is ready.
Named entity recognition
Automatically extract customer names, account numbers, product mentions, and dates from every call.
Structured JSON output
Transcripts return as structured JSON with speakers, timestamps, sentiment, entities, and a per-call summary — ready for your QA pipeline.
Workflow
From call recording to
QA insight — automated.
01
Ingest recordings
POST call recordings via API — individually or in bulk. Set retention, enable sentiment, diarization, and NER in one request.
02
Transcribe + analyse
Whisper-Large transcribes with speaker labels. Sentiment, entities, and escalation signals extracted in the same pass.
03
Webhook → your QA
Webhook callback delivers structured JSON to your QA platform, CRM, or data warehouse. Source audio purged on schedule.
Applications
Conversation intelligence
without the platform lock-in.
Quality assurance
Call scoring & QA
Transcribe 100% of calls for QA review. Sentiment analysis highlights calls that need attention without manual sampling.
Compliance
Regulatory monitoring
Transcribe calls for compliance review. NER flags regulated disclosures, consent language, and required disclaimers.
Agent coaching
Training & development
Identify coaching opportunities from sentiment patterns. Track improvement over time with structured transcript data.
CX analytics
Voice of customer
Extract themes, product mentions, and pain points across thousands of calls. Feed into your analytics or BI platform.
Sales
Sales call analysis
Transcribe sales calls with sentiment tracking. Identify what closes deals and where conversations stall.
Summaries
Call summaries & wrap-up
Generate a concise summary of every call automatically — disposition, key points, and next steps — without agents writing after-call notes.
Automation
n8n & workflow tools
Connect Vocant to n8n, Zapier, or Make. Trigger transcription on new recordings, route results to Slack, CRM, or dashboards.
Transcribe every call.
Know what's happening.
No credit card required. 5 free transcriptions per day. API-first, webhook-ready.